Hospitality, Retail and Service Managers (ANZSCO 14) are responsible for organizing and overseeing the operations of establishments that provide accommodation, hospitality, retail, and other services. They play a crucial role in ensuring the smooth functioning of various industries and maintaining high standards of customer service.

Indicative Skill Level:

Most occupations in this sub-major group require a level of skill that is commensurate with the qualifications and experience outlined below:

In Australia:

• AQF Associate Degree, Advanced Diploma, or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

In some instances, at least three years of relevant experience may substitute for the formal qualifications mentioned above. Additionally, some roles may require on-the-job training and relevant experience in addition to formal qualifications.

Tasks Include:

• Planning and organizing special functions, sporting events, gaming activities, and entertainment activities.
• Promoting and selling goods and services to customers.
• Observing and ensuring compliance with liquor, gaming, health, and other laws and regulations.
• Developing and reviewing policies, programs, and procedures related to customer relations and the provision of goods and services.
• Promoting facilities, conferences, conventions, and trade shows to potential customers.
• Organizing the purchase and maintenance of transport vehicles, equipment, and fuel, as well as the transportation of goods.
• Controlling the selection, training, and supervision of staff members.
• Ensuring compliance with occupational health and safety regulations.

Subcategories:

This occupation falls under the following subcategories:

• 141 Accommodation and Hospitality Managers
• 142 Retail Managers
• 149 Miscellaneous Hospitality, Retail and Service Managers

Hospitality, Retail and Service Managers play a vital role in various industries, ensuring that businesses run smoothly, customers are satisfied, and all legal and regulatory requirements are met. Their skills and expertise contribute to the success and growth of the hospitality, retail, and service sectors in Australia.