Clerical and Office Support Workers (ANZSCO 56) play a vital role in supporting the daily operations of various organizations by performing a range of routine clerical and administrative tasks.

Indicative Skill Level:

Most occupations within the Clerical and Office Support Workers sub-major group require a certain level of skill, which is outlined below:

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some cases, a short period of on-the-job training may be necessary in addition to or instead of formal qualifications. However, there are instances where no formal qualification or on-the-job training is required.

Tasks Include:

• Recording and entering bets, debiting credit and bank accounts electronically, and receiving cash
• Sorting documents, mail, and parcels, and delivering items to customers
• Recording and updating information in record management systems
• Interviewing people in surveys and market research to obtain information and their attitudes
• Connecting, holding, and transferring telephone calls, and providing telephone service information
• Receiving advertising copy and entering text and other details
• Reading meters

Subcategories

Within the Clerical and Office Support Workers category, there is a specific subcategory known as 561 Clerical and Office Support Workers.