Hospitality Workers (ANZSCO 431) provide services to patrons of hotels, bars, cafes, restaurants, casinos, and similar establishments. They play a crucial role in ensuring that customers have a pleasant and enjoyable experience during their visit.

Indicative Skill Level:

Most occupations in the Hospitality Workers minor group require a certain level of skill, which can be acquired through qualifications and experience. The skill levels for different levels of qualifications and experience are as follows:

In Australia:

• AQF Associate Degree, Advanced Diploma, or Diploma (ANZSCO Skill Level 2)
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)
• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)
• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some cases, relevant experience and/or on-the-job training may be required in addition to the formal qualification. For Skill Level 5 occupations, a short period of on-the-job training may be necessary, or no formal qualification or on-the-job training may be required at all.

Tasks Include:

• Serving and selling beverages
• Taking food orders and serving food
• Clearing used dishes, cutlery, and glassware from dining and drinking areas
• Providing gaming services within casinos and other gaming establishments
• Supervising and coordinating the activities of hotel porters and other hotel staff
• Explaining and enforcing safety regulations in hotels
• Carrying luggage and escorting guests
• Booking tours, taxis, and restaurants for guests (in some cases)

Subcategories

• 4311 Bar Attendants and Baristas
• 4312 Cafe Workers
• 4313 Gaming Workers
• 4314 Hotel Service Managers
• 4315 Waiters
• 4319 Other Hospitality Workers

These subcategories represent specific roles within the Hospitality Workers occupation, each with its own set of responsibilities and requirements.

Hospitality Workers play a vital role in the Australian hospitality industry, ensuring that customers receive excellent service and have a memorable experience. With the right qualifications and experience, individuals can pursue a successful career in this field and contribute to the growth and success of the industry.