Tourism and Travel Advisers (ANZSCO 4516) play a crucial role in planning and organizing travel and accommodation for clients, as well as providing valuable information to tourists. With their expertise, they ensure that clients have a seamless and enjoyable travel experience.

Indicative Skill Level:

Most occupations within the Tourism and Travel Advisers unit group require a certain level of skill, which is determined by the qualifications and experience outlined below:

In Australia:

• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some cases, additional on-the-job training or relevant experience may be required alongside the formal qualification.

The occupation of Travel Consultant within this unit group requires a higher level of skill, as outlined below:

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

Similar to other occupations within this unit group, additional relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

• Determining clients' requirements for travel, accommodation, and special interests
• Suggesting itineraries based on available travel routes, cost, availability, and convenience of transport
• Making and confirming travel and accommodation reservations, and informing clients of bus, plane, ship, and train connections
• Notifying clients of travel dates, baggage limits, and medical and visa requirements
• Providing information on tourist attractions, tour availability, and procedures for dealing with lost and stolen documents
• Assisting with travel clearances
• Collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel, and vouchers for accommodation
• Providing information on travel insurance, relevant government regulations such as customs regulations, and the use of credit cards and traveler's cheques
• Answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation, and local customs
• Providing literature and information on local and interstate tours and places of interest
• Discussing transport availability and cost
• May work in a call center

Occupations:

• 451611 Tourist Information Officer
• 451612 Travel Consultant

451611 Tourist Information Officer

Alternative Title: Tourist Adviser

A Tourist Information Officer provides travel and accommodation information to tourists. They may work in a call center.

Skill Level: 4

451612 Travel Consultant

Alternative Title: Travel Agent

A Travel Consultant plans travel, accommodation, and associated arrangements for clients and makes travel bookings. They may work in a call center.

Skill Level: 3

Specializations:

• Business Travel Consultant
• Domestic Travel Consultant
• International Travel Consultant