Sales Assistants (General) play a crucial role in retail and wholesale establishments in Australia. They are responsible for selling a wide range of goods and services, including food, clothing, hardware, household appliances, office supplies, and cosmetics. Their primary goal is to provide exceptional customer service and ensure customer satisfaction.

Indicative Skill Level:

The skill level required for most occupations in this unit group is commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

While some occupations may require a short period of on-the-job training or a formal qualification, others may not require any formal qualification or on-the-job training.

Tasks Include:

• Determining customer requirements and providing advice on product range, price, delivery, warranties, and product use and care
• Demonstrating and explaining the establishment's goods and services to customers
• Selling food, beverages, clothing, footwear, and other personal and household goods and services
• Accepting payment for goods and services through various payment methods and preparing sales invoices
• Assisting in the management of stock, such as product inventories, and participating in stocktakes
• Stacking and displaying goods for sale, as well as wrapping and packing sold goods

Occupation:

• 621111 Sales Assistant (General)

Alternative Title:

• Retail Sales Assistant

A Sales Assistant (General), also known as a Retail Sales Assistant, sells a diverse range of goods and services in retail or wholesale establishments. They possess a skill level of 5. Some specializations within this occupation include Clothing Sales Assistant, Cosmetic Sales Assistant, Fast Food Sales Assistant, and Hardware Sales Assistant.