Hospitality Workers provide services to patrons of hotels, bars, cafes, restaurants, casinos, and similar establishments. They play a vital role in ensuring a positive experience for customers in the hospitality industry.

Indicative Skill Level:

Most occupations in the Hospitality Workers subcategory require a certain level of skill, which can be obtained through qualifications and experience. The skill levels for this occupation are as follows:

In Australia:

• AQF Associate Degree, Advanced Diploma, or Diploma (ANZSCO Skill Level 2)
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)
• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)
• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some cases, additional on-the-job training and experience may be required alongside formal qualifications. For certain Skill Level 5 occupations, a short period of on-the-job training may be necessary instead of or in addition to a formal qualification. However, there are instances where no formal qualification or on-the-job training is required.

Tasks Include:

• Serving and selling beverages to customers
• Taking food orders and serving food
• Clearing used dishes, cutlery, and glassware from dining and drinking areas
• Providing gaming services within casinos and other gaming establishments
• Supervising and coordinating the activities of hotel porters and other hotel staff
• Explaining and enforcing safety regulations in hotels
• Carrying luggage and escorting guests
• Booking tours, taxis, and restaurants for guests, if required

Subcategories

The subcategory of Hospitality Workers includes various roles within the industry. For more specific information about each role, you can explore the subcategory 431 Hospitality Workers.