Call or Contact Centre Information Clerks (ANZSCO 541) are professionals who provide information to customers regarding goods and services. They play a crucial role in ensuring customer satisfaction and resolving any complaints or problems that may arise.

Indicative Skill Level:

The skill level required for most occupations in this minor group is commensurate with the qualifications and experience outlined below:

In Australia:

• AQF Certificate III, including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3)
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some cases, additional relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

• Answering customer inquiries regarding goods and services
• Resolving customer complaints and problems related to provided goods and services
• Recording information about inquiries and complaints for future reference
• Referring complex inquiries to supervisors for further assistance
• Arranging the dispatch of information kits and brochures to customers

Subcategories:

Within the Call or Contact Centre Information Clerks occupation, there are two subcategories:

• 5411 Call or Contact Centre Workers
• 5412 Information Officers

Call or Contact Centre Information Clerks play a vital role in ensuring effective communication between businesses and customers. Their ability to provide accurate information and resolve issues promptly contributes to customer satisfaction and the overall success of the organization.