Sales Assistants and Salespersons (ANZSCO 621) play a crucial role in selling a wide range of goods and services directly to the public on behalf of retail and wholesale establishments.

Indicative Skill Level:

Most occupations in this minor group require a level of skill that is in line with the following qualifications and experience:

In Australia:

• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)
• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)
• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some cases, additional on-the-job training or experience may be required alongside formal qualifications. For certain Skill Level 5 occupations, a short period of on-the-job training may be necessary, or no formal qualification or on-the-job training may be required.

Tasks Include:

• Determining customer requirements and providing advice on product range, price, delivery, warranties, and product use and care
• Demonstrating and explaining the establishment's goods and services to customers
• Selling goods and services
• Accepting payment for goods and services using various payment methods and preparing sales invoices
• Assisting with stock management, including product inventories and participating in stocktakes
• Stacking and displaying goods for sale, as well as wrapping and packing sold goods

Subcategories

• Sales Assistants (General) (6211)
• ICT Sales Assistants (6212)
• Motor Vehicle and Vehicle Parts Salespersons (6213)
• Pharmacy Sales Assistants (6214)
• Retail Supervisors (6215)
• Service Station Attendants (6216)
• Street Vendors and Related Salespersons (6217)
• Other Sales Assistants and Salespersons (6219)