Retail Managers play a crucial role in organising and controlling the operations of establishments that provide retail services. They are responsible for ensuring the smooth functioning of retail businesses and delivering high-quality services to customers.

Indicative Skill Level:

Most occupations in this unit group require a level of skill that is commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

In some cases, at least three years of relevant experience can substitute for the formal qualifications mentioned above. Additionally, certain occupations may require relevant experience and/or on-the-job training in addition to formal qualifications. Registration or licensing may also be required for some positions.

Tasks Include:

• Determining the product mix, stock levels, and service standards
• Formulating and implementing purchasing and marketing policies, and setting prices
• Promoting and advertising the establishment's goods and services
• Selling goods and services to customers and providing them with product advice
• Maintaining records of stock levels and financial transactions
• Undertaking budgeting for the establishment
• Controlling the selection, training, and supervision of staff
• Ensuring compliance with occupational health and safety regulations

Occupations:

• 142111 Retail Manager (General)
• 142112 Antique Dealer
• 142113 Betting Agency Manager
• 142114 Hair or Beauty Salon Manager
• 142115 Post Office Manager
• 142116 Travel Agency Manager

142111 Retail Manager (General)

Alternative Titles:

• Retail Store Manager
• Shop Manager

A Retail Manager (General) is responsible for organising and controlling the operations of a retail trading establishment. They ensure the smooth functioning of the establishment and provide excellent customer service. It's important to note that Retail Pharmacists are not included in this occupation, as they fall under Unit Group 2515 Pharmacists, in Occupation 251513 Retail Pharmacist.

Skill Level: 2

Specialisations:

• Fast Food Manager
• Newsagent
• Retail Bakery Manager

142112 Antique Dealer

An Antique Dealer buys and sells antiques such as furniture, art, jewellery, and china. They may also clean, restore, and value antiques. Registration or licensing may be required for this occupation.

Skill Level: 2

142113 Betting Agency Manager

A Betting Agency Manager organises and controls the operations of a branch of a betting agency. Registration or licensing may be required for this occupation.

Skill Level: 2

142114 Hair or Beauty Salon Manager

A Hair or Beauty Salon Manager organises and controls the operations of a hairdressing or beauty salon. Registration or licensing may be required for this occupation.

Skill Level: 2

142115 Post Office Manager

A Post Office Manager organises and controls the operations of a post office.

Skill Level: 2

142116 Travel Agency Manager

A Travel Agency Manager organises and controls the operations of a travel agency. Registration or licensing may be required for this occupation.

Skill Level: 2