Community and Personal Service Workers (ANZSCO 4) play a crucial role in assisting Health Professionals in providing patient care and support. They also offer information and assistance on various social welfare matters. Additionally, they provide services in the areas of aged care and childcare, education support, hospitality, defense, policing and emergency services, security, travel and tourism, fitness, sports, and personal services.

Indicative Skill Level:

The skill level required for most occupations in this major group varies based on the qualifications and experience. The following skill levels are outlined:

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some cases, additional relevant experience and/or on-the-job training may be required alongside the formal qualification. For certain Skill Level 5 occupations, a short period of on-the-job training may be necessary in addition to or instead of the formal qualification. In some instances, no formal qualification or on-the-job training is required.

Tasks Include:

• Attending accidents, planning and implementing leisure activities for individuals in healthcare and the community, and providing nursing care for patients
• Advising clients on emotional, financial, recreational, health, housing, and other social welfare matters
• Planning, conducting, and participating in educational and recreational activities to promote the physical, social, emotional, and intellectual development of children
• Assisting Professionals in providing care and support to aged and disabled individuals, patients in hospitals, clinics, and nursing homes, and children in residential care establishments
• Serving and selling food and beverages in bars, cafes, and restaurants, supervising staff in hotels, carrying luggage, and escorting guests
• Maintaining public order and safety and providing specialized military services to the defense forces
• Protecting, patrolling, and guarding properties and advising clients on security requirements
• Providing a range of personal services such as beauty therapy, teaching people to drive, arranging funerals, and organizing and providing travel and accommodation advice
• Organizing and supervising groups and individuals pursuing physical fitness goals and outdoor adventures, participating in and officiating at sporting competitions, and coaching and training sporting competitors

Subcategories:

• Health and Welfare Support Workers
• Carers and Aides
• Hospitality Workers
• Protective Service Workers
• Sports and Personal Service Workers