Insurance Investigators, Loss Adjusters, and Risk Surveyors play a crucial role in the insurance industry in Australia. These professionals conduct investigations into insurance claims to ensure their validity, assess the damage and loss to insured properties and businesses, estimate insurance costs, and evaluate conditions affecting underwriting standards.

Indicative Skill Level

Most occupations in this unit group require a certain level of skill, which can be acquired through qualifications and experience. In Australia, a Certificate III with at least two years of on-the-job training or a Certificate IV is the minimum requirement (ANZSCO Skill Level 3). In New Zealand, a Level 4 qualification or at least three years of relevant experience is necessary (ANZSCO Skill Level 3). However, some instances may require additional relevant experience and/or on-the-job training alongside formal qualifications. The occupation of Insurance Risk Surveyor has a different skill level requirement. In Australia, an Associate Degree, Advanced Diploma, or Diploma, or at least three years of relevant experience is required (ANZSCO Skill Level 2). In New Zealand, a Diploma or at least three years of relevant experience is necessary (ANZSCO Skill Level 2). Again, additional experience and/or on-the-job training may be required in specific cases. It's important to note that registration or licensing may be necessary for these occupations.

Tasks Include:

• Examining scenes of incidents resulting in insurance claims to determine causes and effects
• Interviewing witnesses and claimants to obtain details required to assess the validity of claims and identify responsible parties
• Inspecting damaged buildings, equipment, and motor vehicles and estimating repair costs
• Estimating business losses resulting from fire, theft, and disruptions
• Reporting damage extent and estimated costs to the insurer
• Inspecting property, buildings, and operations of commercial and industrial establishments to assess physical conditions and work practices
• Evaluating the adequacy of security, fire, and related systems
• Preparing reports and recommending actions to reduce risks
• Compiling data that influences premium rates determination

Occupations:

• 599611 Insurance Investigator
• 599612 Insurance Loss Adjuster
• 599613 Insurance Risk Surveyor

599611 Insurance Investigator

An Insurance Investigator conducts investigations into insurance claims to ensure their validity. Registration or licensing is required for this occupation. Skill Level: 3

599612 Insurance Loss Adjuster

Alternative Title: Insurance Loss Assessor

An Insurance Loss Adjuster inspects and assesses the damage and loss to insured property and businesses, estimates insurance costs, and takes actions to minimize the cost of claims to an insurance company. Skill Level: 3

599613 Insurance Risk Surveyor

An Insurance Risk Surveyor inspects items and properties to evaluate conditions affecting underwriting standards and develops and promotes safety programs. Skill Level: 2

By providing these essential services, Insurance Investigators, Loss Adjusters, and Risk Surveyors contribute to the smooth functioning of the insurance industry in Australia and ensure fair and accurate claims assessment and risk evaluation.