Telemarketers (ANZSCO 6393) are professionals who engage in telephone-based marketing activities to promote goods and services, secure sales, and arrange sales visits. They play a crucial role in reaching out to existing and potential customers, generating interest, and driving sales through effective communication.

Indicative Skill Level:

Most occupations within the Telemarketers category require a certain level of skill, which can be acquired through the following qualifications:

In Australia:

• AQF Certificate I
• Compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification
• Compulsory secondary education (ANZSCO Skill Level 5)

For some positions, a short period of on-the-job training may be necessary in addition to or instead of formal qualifications. However, in certain cases, no formal qualification or on-the-job training may be required.

Tasks Include:

• Working from scripts and contact lists to promote goods and services over the phone
• Generating interest in products and services and securing sales or appointments with sales representatives
• Coordinating the processing and dispatch of goods, information kits, and brochures to customers
• Scheduling appointments for sales representatives
• Maintaining accurate records and updating marketing databases to reflect changes in customer status
• Reporting competitor activities and addressing issues raised by contacts to management
• Tracking call statistics and measuring success rates
• Submitting regular reports on telemarketing activities and outcomes
• Possibly working in a call center environment

Occupation:

• 639311 Telemarketer

Telemarketer (639311)

A Telemarketer (639311) is responsible for contacting existing and potential customers via telephone to promote goods and services, secure sales, or arrange sales visits. They may also be employed in call center settings. The occupation requires a skill level of 5.