Switchboard Operators (ANZSCO 5616) play a crucial role in the telecommunications industry in Australia. They are responsible for operating telecommunication switchboards and consoles to assist callers in establishing telephone connections and addressing caller inquiries and fault reports.

Indicative Skill Level:

The skill level required for most occupations in the Switchboard Operators unit group is commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification or compulsory secondary education (ANZSCO Skill Level 5)

Some occupations within this unit group may require a short period of on-the-job training in addition to or instead of formal qualifications. In certain instances, no formal qualifications or on-the-job training may be necessary.

Tasks Include:

• Operating switchboards and consoles to connect, hold, transfer, and disconnect telephone calls
• Responding to callers' inquiries by providing information on telephone numbers, dialing codes, call costs, time delays, and service difficulties
• Investigating operating system problems and informing maintenance services
• Alerting emergency services when required
• Recording details and determining charges for designated types of calls
• Monitoring system efficiency and maintaining service sampling records (if applicable)

Occupation: 561611 Switchboard Operator

The specific occupation within the Switchboard Operators unit group is 561611 Switchboard Operator. This occupation is also known as Telephone Operator. Switchboard Operators in this role operate telecommunication switchboards and consoles to assist callers in establishing telephone connections, and receive caller inquiries and fault reports.

Skill Level: 5

Switchboard Operators play a vital role in ensuring smooth communication and connectivity for individuals and businesses. Their skills and expertise in operating switchboards and addressing caller inquiries are essential in maintaining efficient telecommunications services.

Switchboard Operators are responsible for connecting, holding, transferring, and disconnecting telephone calls. They assist callers by providing information on telephone numbers, dialing codes, call costs, time delays, and service difficulties. They also investigate operating system problems and inform maintenance services when necessary. In emergency situations, Switchboard Operators promptly alert the appropriate emergency services.

To ensure accurate billing, Switchboard Operators record details and determine charges for designated types of calls. Some operators may also monitor the efficiency of systems and maintain service sampling records, contributing to ongoing improvements in service quality.

In summary, Switchboard Operators (ANZSCO 5616) are skilled professionals who contribute to the smooth operation of telecommunications services in Australia. They play a crucial role in connecting callers, addressing inquiries, and ensuring effective communication across various sectors.